The main screen of our Helpdesk Ticketing System features a powerful grid-view showing all the information about your current tickets. You can easily sort and filter tickets, review current statistics and even perform bulk operations without leaving the page, like assign tickets to agents, merge, close, delete tickets etc. Different view modes let you switch between "all", "in progress" and "unanswered" ticket queues. In addition, you can view tickets that are assigned to you, tickets from a specific company, a specific customer etc.
Whether you're a techsupport "agent", an "administrator" or a "manager", the grid easily adjusts to your current needs. This is the screen you're going to look at for the most part of your work day, so we've literally spent years polishing it.
Key Features :
- Web-based - accessible from anywhere with just a browser, works on smartphones and touch devices.
- File attachments - post documents, screenshots and PDFs.
- Asset management - track your assets, assign it to your users
- Knowledge base and Reports with an option to export to Excel
- Secure - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
- Flexible - possible Windows-integrated authentication - integrate our support ticket software with your existing Active Directory users catalog
- Multilingual - Help Desk is easily localizable to other locales and languages using ASP.NET resources.
- English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi languages are included.
- Source codes - C# source codes available for developers
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